Thank you for shopping at Majic Footwear. We are committed to providing you with high-quality products and excellent customer service. In the event that you need to return a product, we have outlined our return policy below to ensure a smooth and hassle-free process.
To be eligible for a return, the product must be purchased directly from Majic Footwear' online store.
The product must be unused, in its original condition, and in the same packaging as received.
Proof of purchase, such as the order number or receipt, is required for all returns.
We offer a 14-day return period from the date of delivery. After this period, unfortunately, we cannot accept returns or offer refunds.
The following items are non-returnable:
Gift cards
Downloadable digital content
Pre-owned or vintage items
To initiate a return, please contact our customer support team within the return period to obtain a Return Merchandise Authorization (RMA) number. You can reach us via email at returns@email.com or by phone at [phone number].
Once you have received your RMA number, securely package the product in its original packaging, including all accessories and documentation.
Clearly write the RMA number on the outside of the package before shipping it back to us. The return shipping cost is the responsibility of the customer, except in cases of damaged or defective products.
We recommend using a trackable shipping service to ensure that the returned item reaches us. Majic Footwear is not responsible for items lost or damaged during the return shipping process.
Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned in Section 1.
If the return is approved, we will process the refund to the original payment method used during the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
If you receive a damaged or defective item, please contact us immediately within 48 hours of delivery. We will arrange for a return or exchange, and cover the return shipping cost in such cases.
We may require visual evidence, such as photographs, to assess the damage or defect. Please provide clear and detailed images when contacting our customer support team.
Approved refunds will be issued based on the original payment method used during the purchase. Depending on your payment provider, refunds may be processed as follows:
Credit or debit card: The refund will be credited back to the original card used for the purchase.
PayPal or other third-party payment providers: The refund will be processed through the respective payment provider.
If you have any questions or need assistance with your return, please contact our customer support team via email at support@email.com or by phone at [phone number]. We are available from 9 am to 6 pm, 7 days a week to assist you.
Note:Please note that Majic Footwear reserves the right to modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. It is recommended to review the return policy periodically for any updates or revisions.
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